Thanks for using our products and services (“Services”). The Services are provided by Ivobe OOO (“Ivobe”), located at 4 Beringov proezd, suite 419, Moscow, 129343, Russian Federation. By using our Services, you are agreeing to these terms. Please read them carefully.

You must follow any policies made available to you within the Services. Do not misuse our Services. For example, do not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Relation to SAP SE (former SAP AG)

We are not affiliated with or related to any division or subsidiary of SAP SE (former SAP AG). However, we are an official independent and non-exclusive re-seller of an SAP-Certified provider of cloud services. This status authorizes us to re-sell Services related to remote hosting of SAP systems.

Your Account

You may need an account at our website (www.ivobe.com) in order to use some of our Services. You may create your own account, or your account may be assigned to you by an administrator, such as our employee. To protect your account, keep your password confidential. You are responsible for the activity that happens on or through your account. Try not to reuse your Ivobe account password on third-party applications. If you learn of any unauthorized use of your password or account, report it to us using one of these contact methods.

Remote Access to SAP IDES Servers

You intend to use our services for access and evaluation of SAP systems. The usage is for your personal (non-business) purposes. You are not allowed to copy, distribute or sell any information that you may receive through accessing SAP systems. We provide the access to SAP systems free of charge. You pay only for our SAP support services. You are not allowed to share your account (login and password) with other people. One account is valid for one person. Your account will be suspended in case of a violation of this rule. You are not allowed to execute SAP Basis related transactions (for example, creation or removal of a client, modification of user profile, creation of new users, and so on). Your account will be suspended in case of a violation of this rule. You are not allowed to make modifications in Logical Systems and RFC destinations. Your account will be suspended in case of a violation of this rule. In case of a violation, you are not eligible for money refund. You are not allowed to perform any actions that lead to a failure of SAP (for instance, destructive ABAP code or any other actions that can lead to the instability or permanent failure of SAP systems). Your account will be suspended in case of a violation of this rule. In case of a violation, you are not eligible for money refund. You agree that Ivobe does not carry any liabilities for the use of information you will have access to. In any case, liabilities of Ivobe are limited to the amount of one month payment for our SAP IDES service. You agree and understand that the access to SAP systems is provided by our technical partner that is SAP-certified for providing SAP hosting services.

You agree to pay for our services on weekly, monthly or yearly basis. You must create a subscription on our website yourself (self-service) and also manage it yourself from My Account page. You agree that your subscription will be automatically renewed every billing period (week, month or year) until you cancel it. You can cancel your subscription at any time in your account on our website. The cancellation will be effective from the start of the next billing period. The billing period is either a week, a month or a year and you select your billing period at the time of creating your subscription. For example, if you decide to cancel your subscription in the middle of a monthly period, you will not be refunded with 50% of the monthly payment.

The only exception are annual subscriptions because cancellation will be effective starting from the next month counted from the starting date of the subscription. For example, if you created an annual subscription of July 9th, 2010 and decided to cancel it on December 24th, 2015, you will receive a pro-rated  refund for six months.

Payments

Our site allows online purchases, and you can pay for our services with debit or credit cards (Visa or MasterCard). Processing of payments with bank cards is performed with the secure service provided by CloudPayments. You can find more information about additional authentication methods by contacting the bank that issued your card.

Invoices

Invoices for hosting services will be provided upon request of a customer. A request needs to be submitted as a ticket to the customer support team. Invoices will not be provided for the trial subscriptions.

Security Guarantee

CloudPayments protects and processes your bank card information according to the PCI DSS 3.0 security standard. The information is sent to the payment system encrypted with the use of SSL encryption technology. Further information processing is done through closed banking networks that have the highest security measures in place. CloudPayments does not send or give your bankcard information to any third party.

Safety of Online Payments

The information that you enter (name, address, phone number, email, credit card number) is confidential and is never shared with anyone. Your credit card information is always sent encrypted and is not stored on our web server. The bank guarantees the safety of all processed online payments. All operations done with the payment cards are done according to the requirements listed by VISA International, MasterCard, and other payments systems.

Confidentiality

1. Definition

Internet website www.ivobe.com (further – “we”) is serious about protecting the information of its visitors and customers of www.ivobe.com (further – “you”, “site visitors”) (confidentiality). Personal information is any information which can be used to identify a user (such as name/surname, login, or company name) of a website, as well as information regarding the activity done on the website (for example, and order from a website customer with their contact information). Anonymous information is information which cannot be used to identify a specific user of the website (for example, the statistics on website visits).

2. Usage of information

We use personal information of a specific user solely to present them with the best quality of service and for statistical purposes. We do not give out or share personal information of users of the website with other users of the website. We will never make available personal information to others in free access, will never sell it, and will never give it to a third party. The only exceptions are (1) situations where the provision of such information is authorized by public authorities prescribed by the current legislation of the Russian Federation, (2) situations where we publish reviews about our services based on the interactions of users with our customer support. We publish and share reports based on anonymous information only. These reports will never have information, which can be used to identify a specific user. We also use anonymous information for internal analysis, to improve the quality of service and goods for www.ivobe.com.

3. Links

Website www.ivobe.com can have links to other websites, which are not associated with our company and which belong to a third party. We do not bear any responsibility for the quality of information, the truthfulness of information listed by third parties’ websites, and do not undertake any obligation to maintain the confidentiality of information submitted by you to such sites.

4. Liability limitation

We make every effort to comply with this privacy policy; however, we cannot guarantee the security of information in case of factors beyond our control, which may influence our operations that may result in disclosure of your data. Website www.ivobe.com and all information published on that website is listed as-is without any guarantees. We do not bear responsibility for any losses due to limited access to our website, or by accessing the website and using the information published on the website.

5. Contacts

If you have any question regarding our policies, please contact us at support@ivobe.com.

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we do not promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER IVOBE NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

Liability for our Services

WHEN PERMITTED BY LAW, IVOBE, AND IVOBE’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF IVOBE, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).

IN ALL CASES, IVOBE, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.